Billing policyRefunds and cancellations in plain language.
Use the account email when contacting hello@churvox.com so the correct Stripe and Churvox billing records can be checked. Never send full card details.
Trial
The trial length, selected plan, renewal price, currency and tax are shown before checkout is completed.
Cancellation
Cancel future renewal through available billing controls or contact Churvox from the account email before the next renewal.
Access after cancellation
Unless stated otherwise, paid access normally continues until the end of the already-paid billing period.
Refund review
Cancellation does not automatically refund a completed billing period. Requests are reviewed against the billing record, timing, access, circumstances and applicable law.
Checkout abandoned
Leaving Stripe before successful completion should not activate or change a subscription.
Incorrect or duplicate charge
Contact hello@churvox.com promptly with the date, amount, business name and account email. Do not send passwords or full card details.